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Frequently Asked Questions

Find answers to the most common questions about Zipy, our AI-powered URL shortening service. Can't find what you're looking for? Our support team is here to help.

General Questions

What is a URL shortener?

A URL shortener is a tool that takes long web addresses and converts them into shorter, more manageable links. This makes them easier to share, track, and remember while maintaining the same destination.

How does your URL shortener work?

Our URL shortener uses advanced algorithms to create unique, short links from your long URLs. When someone clicks the shortened link, they're automatically redirected to your original destination while we track analytics and provide insights.

Are shortened URLs permanent?

Yes, our shortened URLs are permanent and will continue to work as long as your account is active. You can also set custom expiration dates for specific links if needed.

Account & Billing

How do I create an account?

Creating an account is simple! Click the "Sign Up" button in the top navigation, enter your email address, create a password, and verify your email. You can also sign up using your Google or GitHub account for faster access.

What's included in the free plan?

Our free plan includes up to 100 links per month, basic analytics, QR code generation, and access to our core URL shortening features. It's perfect for personal use and getting started.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. Your shortened links will continue to work, but you'll lose access to premium features after your current billing period ends.

Features & Capabilities

What analytics do you provide?

We provide comprehensive analytics including click counts, geographic data, device information, referrer tracking, and real-time insights. Premium plans include advanced analytics with custom date ranges and detailed reports.

Can I use custom domains?

Yes! Pro and Enterprise plans support custom domains. You can use your own domain for shortened links, making them more branded and trustworthy for your audience.

Do you support QR codes?

Absolutely! Every shortened URL automatically generates a QR code that you can download and use in print materials, presentations, or anywhere you need to share your links offline.

AI Capabilities

How does AI improve my links?

Our AI analyzes your content and suggests optimal custom aliases, predicts click-through rates, identifies the best times to share links, and provides intelligent insights to maximize your link performance.

What are AI-powered suggestions?

Our AI analyzes your destination URL and suggests relevant, memorable custom aliases that are more likely to be clicked. It also recommends optimal sharing times and target audiences based on your content.

Is my data used to train AI?

No, your personal data and link content are never used to train our AI models. We only use anonymized, aggregated data to improve our service while maintaining your privacy.

Technical Questions

What's your uptime guarantee?

We guarantee 99.9% uptime for all plans. Enterprise customers receive a 99.9% SLA with compensation for any downtime below this threshold.

Do you have an API?

Yes! We provide a comprehensive REST API for Pro and Enterprise plans. You can programmatically create, manage, and analyze your shortened links with full documentation and SDKs available.

How fast are your redirects?

Our redirects are optimized for speed with average response times under 100ms. We use global CDN infrastructure to ensure fast loading times worldwide.

Security & Privacy

Are my links secure?

Yes, all our links are served over HTTPS with enterprise-grade security. We also scan destination URLs for malware and phishing attempts to protect your users.

How do you protect my data?

We use industry-standard encryption, secure data centers, and strict access controls. Your data is never sold to third parties, and we comply with GDPR, CCPA, and other privacy regulations.

Can I make links private?

Yes, you can set links as private so they don't appear in public directories. You can also password-protect links and set expiration dates for additional security.

Still Have Questions About Zipy?

Our support team is here to help you get the most out of Zipy's URL shortening service. Don't hesitate to reach out if you need assistance.

Contact Support